Secretts Garden Centre

Our Guarantees

Hardy Plants
We guarantee all our plants for
12 months.
If you return a plant with proof of purchase
we will gladly replace it.

Indoor Plants
We guarantee all our plants for
3 months.
If you return a plant with proof of purchase
we will gladly replace it.

Delivery Service

We offer a local delivery service for your convenience.

SECRETTS GARDEN CENTRE POLICY
IS STATED BELOW:

All deliveries are carried out by Secretts personnel and vehicles

Our standard delivery service is within 20 miles of our premises (please enquire for deliveries outside this radius)

Our standard delivery day is Saturday
with deliveries made between 09.30 – 17.00 hrs.
We are unable to guarantee specific times.

Our delivery service is chargeable according to the geographical charging zones shown below.
The radius is taken in miles from
Secrett’s garden centre.

ZONE RADIUS (APPROX) CHARGE
A - 0 – 5 miles £5
B - 5 – 10 £10
C - 10 – 15 £15
D- 15 – 20 £20

Our standard delivery service cannot guarantee that we set down goods to your request eg. Top of back garden – but we aim to accommodate within reason. If you call our van off the public highway on to a private drive then this is entirely at the owner’s risk.

Secretts garden centre service team can be contacted regarding any issues / queries arising from your delivery at:
Email: servicedesk@secretts.co.uk
Telephone: 01483 520550

We ask that you contact us within 24hrs of
goods delivery.

We will leave goods without customer present if requested and if access is available,
however this is at your own risk.

	Our Guarantees Hardy Plants We guarantee all our plants for 12 months. If you return a plant with proof of purchase we will gladly replace it. Indoor Plants We guarantee all our plants for 3 months. If you return a plant with proof of purchase we will gladly replace it. Delivery Service We offer a local delivery service for your convenience. SECRETTS GARDEN CENTRE POLICY IS STATED BELOW: All deliveries are carried out by Secretts personnel and vehicles Our standard delivery service is within 20 miles of our premises (please enquire for deliveries outside this radius) Our standard delivery day is Saturday with deliveries made between 09.30 – 17.00 hrs. We are unable to guarantee specific times. Our delivery service is chargeable according to the geographical charging zones shown below. The radius is taken in miles from Secrett’s garden centre. ZONE RADIUS (APPROX) CHARGE A - 0 – 5 miles £5 B - 5 – 10 £10 C - 10 – 15 £15 D- 15 – 20 £20 Our standard delivery service cannot guarantee that we set down goods to your request eg. Top of back garden – but we aim to accommodate within reason. If you call our van off the public highway on to a private drive then this is entirely at the owner’s risk. Secretts garden centre service team can be contacted regarding any issues / queries arising from your delivery at: Email: servicedesk@secretts.co.uk Telephone: 01483 520550 We ask that you contact us within 24hrs of goods delivery. We will leave goods without customer present if requested and if access is available, however this is at your own risk.	Refund Policy Refunds will be given if a valid till receipt is presented within 28 days of purchase. A credit note will be issued if no receipt is produced. Your statutory rights are not affected. Email: servicedesk@secretts.co.uk Telephone: 01483 520550 Two new additions to Secretts Garden Centre this year are Euphorbia Design and Scenic Blue Garden Design and Construction. Secretts customers will now be able to have their dream garden designed, constructed and landscaped by highly respected professionals who offer top quality service. For further information please contact Jackie and Lorraine of Euphorbia on 07792 222565 / 07940 875278 or Nigel of Senic Blue 0800 783 3428 Secretts Garden Centre is a member of the Garden Centre Association. At GCA member garden centres you can be assured of excellent levels of service, plants of quality and associated products together with proffesional advice and information. www.gca.org.uk